Security

Payment App Scams

Some scammers may attempt to trick you into sending them money through a mobile payment app. That’s because they know once you do, it’s hard for you to get your money back.

Tips For Avoiding Payment App Scams

A scammer might

  • Pretend to be a loved one who’s in trouble and ask you for money to deal with an emergency.
  • Say you won a prize or a sweepstakes but need to pay some fees to collect it.
  • Use malware. Malicious software can infiltrate company networks and gain access to legitimate email threads about billing and invoices. That information is then used to time requests or send messages, so accountants or financial officers don’t question payment requests. Malware also lets criminals gain undetected access to a victim’s data, including passwords and financial account information.
  • Create fake websites and links to lure you to perform an online transaction.
  • Pose as Dime or its partners to contact you to pay with a gift card.
  • “Spoof” the Dime customer contact phone number to call you and pose as Dime. They will try to gain access to your login information, and ultimately your accounts.

What to look for

  • Fraudsters may contact you, claiming to represent a fraud department or merchant. They may ask you to confirm sensitive information, such as your bank account username and password, credit or debit card data, or Social Security numbers.
  • Scammers posing as a legitimate business may request a P2P payment for a product or service. Once they receive your money, you never receive what you paid for, and they disappear. 
  • A scammer “accidentally” sends you money on a P2P service and asks you to send the money back. Never send back the money, and instead contact the P2P service about the error. 

What you can do

  • Enroll for free in the federal do-not-call list at www.donotcall.gov. This can help limit the number of scam calls you receive.
  • If you receive a Robocall, hang up the phone, block their number, then report the phone number to your provider.

How to report

Other Scams to be on the look out for

Stay informed and stay safe! Scammers keep evolving their tactics, so it’s important to stay up-to-date on the latest scams in order to protect yourself and your loved ones.

Text Message Scams

Text Message Scams

Scammers that use fake text messages to deceive you into sharing personal information such as passwords, account numbers, or Social Security numbers.

Learn More
BEC Scams

BEC Scams

Business Email Compromise (BEC) fraud includes various scams resulting from fake emails, including fraudulent payments.

Learn More
Check Scams
attach_money

Check Scams

Check scams often start with a stranger asking you to deposit a check for them, sometimes for several thousand dollars. They may even ask you to send some of the money back or to another person.

Learn More
Mail Theft

Mail Theft

Mail theft generally refers to the fraudulent negotiation of checks stolen from the U.S. Mail. Once stolen, these criminals may attempt to alter or “wash” the checks.

Learn More
Payment App Scams

Payment App Scams

A scam that attempts to trick you into sending someone money through a mobile payment app. Once this is done, it’s very difficult to get your money back.

Learn More
Phone Call Scams

Phone Call Scams

Scammers that try to steal your money or personal information by pretending to be someone they’re not. May come through phone calls from real people or robocalls.

Learn More
Zelle Scams

Zelle® Scams

Scammers may attempt to trick you into sending them money through Zelle®. Like other payment app scams, your money will be very difficult to get back.

Learn More
Money Mule Scams

Money Mule Scams

Criminals try to hide the illegal origins of their funds by involving unsuspecting individuals as “money mules” to do transactions to obscure the source.

Learn More
Debit Card Fraud

Debit Card Fraud

Scammers obtain and use your debit card info to make purchases or convince you to use your debit card to make purchases for them.

Learn More
previous arrowprevious arrow
next arrownext arrow

Fraud Prevention Solutions

Your security is our top priority. That’s why Dime offers fraud prevention solutions that can help you identify, report, and prevent fraud.

Check
Positive Pay

Check-based fraud prevention by matches checks presented for payment against a list of checks issued by your business.

Learn More

ACH
Positive Pay

Prevent fraud related to ACH transactions by using our system, which enables your business to monitor and manage such transactions. You can use filters and blocks to ensure that all ACH transactions posted in your account are legitimate.

Learn More

Debit Card
Security

Protection from identity theft and unauthorized spend.

• ID theft protection*

• Zero liability protection**

• Fraud monitoring text alerts

Learn More

Savvy
Money

The first step toward improving your credit is understanding your credit. That’s why Dime online banking includes Savvy Money. A service that helps users access their rating, learn the factors most impacting it, and how to improve it.

Learn More

* Terms, conditions, limitations and in some cases enrollments are applicable – please see the Mastercard Guide to Benefits for Debit Cardholders.

** You’re not responsible for unauthorized transactions that you promptly report to us if you have taken ordinary care of your card and PIN.