Last Updated 3/5/25

It is important to us to protect your privacy and your information.

This Internet Privacy Policy (“Policy”) applies to users of the Dime Community Bank’s website, online and mobile banking applications (“Online Services”). The term “Dime” or “we,” “us” or “our” in any Online Services applications we own and control, and in this Policy, refers to Dime Community Bank and our third-party service providers. This Policy describes how the Online Services may collect, use, share personal information from or about you, and explains how personal information may be shared or used.

Agreement

By using Dime Community Bank’s Online Services, you consent to this Policy, which includes your consent to disclose and use information about you in the manner detailed in this Policy. Other privacy policies may also apply in addition to the terms of this Policy, including, but not limited to, our Consumer Privacy Notice.

Gathering, Using & Sharing Information That We Collect

We may collect information about you through the Online Services application including information about your computer or smartphone (devices), smartphone carrier and your location information. This information is collected and analyzed to assist us with fraud detection and for other security purposes, and to enhance our ability to optimize and personalize your experience while using our Online Services. We may also gather additional information when you initiate a transaction.

While using our Online Services, our third-party service providers may also receive, or collect certain information about you, such as:

• your IP address (the numeric address assigned to your device you are using to access our service)
• the hardware and browser information of your devices
• APP usage data such as the date and time you accessed our servers,
• your physical location transmitted to us when you log in or request information through the mobile application,
• the parts of the Online Services you access during your visit.

Through your use of our Online Services, we may collect information about your device such as the device model, and the name and version of the operating system. We may also collect your phone number and the identity of the carrier.

Links to Other Sites

As an added convenience to our customers, we may offer online links to merchants, retail stores, travel agents and other non-financial sites. Please remember that an outside website may not be secure, and the company’s products and services may not be insured by the FDIC. We cannot guarantee your privacy or the products and services. As in everyday business, before you order a product or service online,

make sure you are comfortable with the reputation of the company making the offer. Only then should you release any personal information such as your account number, Social Security Number or credit card or debit card number.

Online Tracking and Advertising on Third Party Sites

We as well as third parties that provide content, analytics, or other functionalities in relation to our Online Services, may use technologies such as cookies, web beacons and similar tools (“Technologies”) to automatically collect information through your use of the Online Services.

We may use Technologies in various ways, as described by the following categories:

• Necessary Technologies. These Technologies are necessary for us to offer the Online Services and include technologies that allow you to access the Online Services and enable us to identify irregular website behavior, prevent fraudulent activity, improve security, or allow you to make use of embedded functionalities or features.
• Preference-Related Technologies. These Technologies allow us to offer enhanced functionality when accessing or using our Online Services. This may include identifying you when you sign into our Online Services or keeping track of your specified preferences, interests, or past viewing activities.
• Statistics-Related Technologies. These Technologies help us assess the performance of our Online Services, including as part of our analytics practices to help us understand how individuals use the Online Services and allow us to continually improve and personalize the Online Services for our customers. For example, we use HotJar to gather behavioral insights about our visitors. For more information about HotJar’s privacy practices, please visit HotJar’s privacy policy. 
• Marketing Technologies. We may use first party or third-party Technologies, including cross-device tracking, to deliver content, including ads relevant to your interests on our Online Services. For example, we use Google Analytics. For more information about Google’s use of your personal information, please visit Google’s privacy policy.  

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You can control our use of certain Technologies in the following ways:

• Cookie Controls. You may deny or customize the types of non-necessary Technologies that apply to your use of our Online Services by clicking the “customize” button in the cookie banner when you visit our Online Services or by clicking the icon in the bottom left corner of the Dime.com homepage at any time.
• Browser Controls. You may also stop or restrict the placement of certain Technologies in your browser or remove them by adjusting your preferences as your browser permits. These tools are generally available in the help section of browsers. You can also use the quick links, based on the browser type that you are using: Internet Explorer, Google Chrome, Firefox, and Safari.
• Mobile Device Controls. You may opt-out of personalized advertisements on some mobile applications by following the instructions for Android, iOS, and others. Please note that cookie-based opt-outs may not stop all mobile tracking, such as tracking done on mobile applications.
• Ad Industry Opt-outs. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative  and the Digital Advertising Alliance . You must separately opt out in each browser and on each device.

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Children’s Information

Our Online Services are designed for and directed at adults. We do not knowingly collect or retain personal data from individuals under the age of 13. If we become aware that an underage individual has provided us with personal data in violation of our policies, compliance obligations or applicable law, we will delete personal data we have collected, unless we have a legal obligation to keep it, and terminate the minor’s account if applicable.

Location Tracking

Certain information may be tracked, such as your physical location. This information may be provided to mapping applications to assist you in locating nearby branches and ATMs.

If you have enabled location services on your phone and agree to the collection of your location when prompted by the Online Services, we will collect location data when you use the Services even when the app is closed or not in use; for example, to provide our fraud detection services. If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.

Transaction Information

We may collect information when you initiate a transaction (for example, transfer between accounts or if applicable when you release a wire transfer). This information will only be used or shared in order to provide the service that you requested.

Retention Policy

We retain your personal information for the period reasonably necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations; resolve disputes; enforce our agreements; to protect against fraudulent, deceptive, or illegal activity; or for another business purpose.

Security Measures

We protect personal information you provide us in several ways. We use encryption technology to help ensure that information is passed to Dime Community Bank securely. Organization IDs, User IDs, passwords, challenge questions and biometric recognition are used to help safeguard access to your information through the Online Services. As always, we strongly encourage you to assist us in that effort by not sharing your Dime login information with anyone and by creating strong passwords.

We restrict access to personal information about you to those employees who need to know the information to provide products and services to you. We maintain physical, electronic and procedural safeguards that comply with federal, state and industry requirements to protect the security of your nonpublic personal information. Procedures exist to ensure that customer financial information is accurate, current and complete. Our staff responds to requests to correct inaccurate information in a timely manner.

The Internet is a public network. Therefore, it is important to learn how you can safeguard your banking information, credit or debit card numbers, Social Security Number, and other personal data. It is also important to learn about and take advantage of security features. Some key security features that you should know about include:

• Encryption is the process of scrambling private information to prevent unauthorized access. To show that your transmission is encrypted, some browsers display a small icon on your screen that looks like a “lock” or a “key” whenever you conduct secure transactions online. Avoid sending sensitive information, such as account numbers, through unsecured e-mail.
• Passwords, access codes or personal identification numbers (PINs) should be used when accessing an account online. Your password should be unique to you, and you should change it regularly. Do not use birth dates or other numbers or words that may be easy for others to guess. NEVER GIVE YOUR PASSWORD(S), ACCESS CODES(S) OR PIN(S) TO ANYONE.
• General security over your personal computer such as virus protection and physical access controls should be used and updated regularly. Contact your hardware and software suppliers or Internet Service Provider to ensure you have the latest in security updates.

Contact Us

If you have any questions about this Policy, please contact us at 800-321-DIME (3463). Alternatively, you may contact us at any branch location or write us at Dime Community Bank, 898 Veterans Memorial Highway, Suite 560, Hauppauge, NY 11788

Changes to Internet Privacy Policy

Dime reserves the right to amend this Policy from time to time without prior notice. In the event we make a material change to the Policy, we will notify you as required by applicable law, and we will post the revised Policy on this page with a new “Last Updated” date at the bottom of the page. All changes will become effective when posted unless indicated otherwise. Please review periodically.

Last Updated 3/5/25