Security

Mail Theft

Mail theft generally pertains to the fraudulent negotiation of checks stolen from the U.S. Mail. The USPIS equipped high-risk area mailboxes with anti-fishing devices, preventing criminals from retrieving mail through collection-box slots. After stealing checks from the U.S. Mail, fraudsters and organized criminal groups may alter or “wash” the checks. The criminal would then replace the payee information with their identity, fraudulent identities, or business accounts that the criminals control. However, there’s still plenty that consumers can do to lower the risk of mail theft and financial loss.

Tips For Avoiding Mail Theft

Tips to keep your mail safe

  • Deposit mail in collection boxes near pickup time or bring it inside the post office for mailing.
  • If you choose to leave outgoing mail in your mailbox, don’t put up the flag.
  • If possible, use digital forms of payment instead of writing out checks.
  • Try not to leave incoming or outgoing mail sitting in your mailbox for an extended time, particularly overnight.
  • Sign up for Informed Delivery. The USPS offers a free service to email you images of daily deliveries, ensuring you know what to expect and if anything is missing. 
  • Sign up for USPS Hold Mail online when you’re away or have a neighbor collect your mail.
  • Keep an eye on your bank accounts for potential fraud, and report suspicious activity as soon as possible.
  • When writing a check, fill out the line with the amount in words, such as “One hundred and twenty dollars and ten cents.” This makes it more difficult for someone to alter it without washing off the ink. Also make sure the numeric amount fills the box on the far-right side of the check.

If you think your mail has been stolen

Other Scams You Should Look Out For

Stay informed and stay safe! Scammers keep evolving their tactics, so it’s important to stay up-to-date on the latest scams in order to protect yourself and your loved ones.

Text Message Scams

Text Message Scams

Scammers that use fake text messages to deceive you into sharing personal information such as passwords, account numbers, or Social Security numbers.

Learn More
BEC Scams

BEC Scams

Business Email Compromise (BEC) fraud includes various scams resulting from fake emails, including fraudulent payments.

Learn More
Check Scams
attach_money

Check Scams

Check scams often start with a stranger asking you to deposit a check for them, sometimes for several thousand dollars. They may even ask you to send some of the money back or to another person.

Learn More
Mail Theft

Mail Theft

Mail theft generally refers to the fraudulent negotiation of checks stolen from the U.S. Mail. Once stolen, these criminals may attempt to alter or “wash” the checks.

Learn More
Payment App Scams

Payment App Scams

A scam that attempts to trick you into sending someone money through a mobile payment app. Once this is done, it’s very difficult to get your money back.

Learn More
Phone Call Scams

Phone Call Scams

Scammers that try to steal your money or personal information by pretending to be someone they’re not. May come through phone calls from real people or robocalls.

Learn More
Zelle Scams

Zelle® Scams

Scammers may attempt to trick you into sending them money through Zelle®. Like other payment app scams, your money will be very difficult to get back.

Learn More
Money Mule Scams

Money Mule Scams

Criminals try to hide the illegal origins of their funds by involving unsuspecting individuals as “money mules” to do transactions to obscure the source.

Learn More
Debit Card Fraud

Debit Card Fraud

Scammers obtain and use your debit card info to make purchases or convince you to use your debit card to make purchases for them.

Learn More
previous arrowprevious arrow
next arrownext arrow

Fraud Prevention Solutions

Your security is our top priority. That’s why Dime offers fraud prevention solutions that can help you identify, report, and prevent fraud.

Check
Positive Pay

Check-based fraud prevention by matches checks presented for payment against a list of checks issued by your business.

Learn More

ACH
Positive Pay

Prevent fraud related to ACH transactions by using our system, which enables your business to monitor and manage such transactions. You can use filters and blocks to ensure that all ACH transactions posted in your account are legitimate.

Learn More

Debit Card
Security

Protection from identity theft and unauthorized spend.

• ID theft protection*

• Zero liability protection**

• Fraud monitoring text alerts

Learn More

Savvy
Money

The first step toward improving your credit is understanding your credit. That’s why Dime online banking includes Savvy Money. A service that helps users access their rating, learn the factors most impacting it, and how to improve it.

Learn More

* Terms, conditions, limitations and in some cases enrollments are applicable – please see the Mastercard Guide to Benefits for Debit Cardholders.

** You’re not responsible for unauthorized transactions that you promptly report to us if you have taken ordinary care of your card and PIN.