FDIC-Insured - Backed by the full faith and credit of the U.S. Government.
Dime community bank
Cards
The “Cards” feature in Dime Personal Online Banking is a next generation digital solution to provide you with a seamless experience to manage your debit cards 24/7. Get more control of your cards with enhanced visibility to your financial transactions, helping you make smarter spending decisions through your web browser or Dime’s mobile app¹.
Use a Card Easily
Push To Digital Wallet
View Digital Card
Manage Cards
On-The-Go
Activate Card
Card On/Off
Report Lost/Stolen
Set PIN
Travel Plan
Understand Spending
Card on File
Recurring Payments
Transaction Enrichment
Spend Insights
Features & Benefits
What Cards allows you to do:
- Restrict Transactions
Turn the debit card on and off—when the card is off, no purchases or withdrawals are approved except for previously scheduled recurring payments. - Card Controls
Enable controls to restrict card usage based on location, spend limit, merchant type, and transaction type. - Understand spending
Check transactions and account balances associated with enrolled cards. Transactions are enriched with recognizable merchant details for cardholders to seamlessly identify transactions. - Analyze Usage
View one–time payments made to a card kept on file in the merchant’s database as well as automatic payments made from the card to merchants on a regular basis.
- Digital Wallet
Add an enrolled card to a digital wallet such as Apple Pay© or Google PayTM. Display the digital card information—full card number and details, needed to perform transactions without using a physical card. - Travel Notice
Manage travel plans to allow transactions in specific destinations - Card Alerts
Establish alerts for each time the card is used based on specific desired alerts or when a transaction is attempted but declined - Activate Card
Click to Call access to activate a card, report a card as lost or stolen.
Frequently Asked Questions
Do I have to reset my controls and alerts with the upgrade?
Yes. Upon logging into Cards, you will be prompted to review your alert delivery information. The new system is set to alert you of all transactions. To make changes to the types of alerts you would like to receive, click on Controls & Alerts. Click on Alerts to select your preferred alerts. You may also set alerts for specific transactions based on Locations, Merchant Types, Transaction Types and Spend Limits. No changes needed if you would like to receive alerts on every debit card transaction. Under Controls, you may block and limit transactions by various categories.
What card controls are available?
You can turn your card on and off – this is a temporary blocking of the card. When the card is off, no purchases or withdrawals are approved except for previously scheduled recurring payments. You can enable controls to restrict card usage based on location, spend limit, merchant type and transaction type. You can set alerts for each time the card is used. You can also activate your card, set a PIN and manage travel plans.
What are the benefits of setting travel plans? How long can I set a travel plan for?
You can add up to 2 travel plans per card with a maximum of 15 days each. Setting travel plans allows you to reduce chances of a transaction denial when traveling.
When I receive a reissued or replacement card, will I have to update the cards within the application?
No, the card will be automatically updated within Online Banking.
Can multiple cards be linked to one Online Banking account?
Yes, you can access all of your Dime Community Bank debit cards through Online Banking.
I see a transaction I don’t recognize. What should I do?
Access Transaction Details to select a specific transaction and view additional details, such as merchant address and contact information. By selecting Show More, you can view the reason for a transaction denial if looking at a denied transaction. If you still don’t recognize a transaction, you can report your card lost/stolen. A prompt will appear allowing you to turn your card off until you can contact us at 800-321-3463 to permanently close the card and open a dispute if the suspected transaction(s) did not decline.
How do I report my card lost or stolen?
You can select the option to report your card lost or stolen in the Manage Card section. A prompt will appear to confirm and turn off your card to prevent any unauthorized use. You will then be directed to contact us at 800-321-3463 to permanently close the card. Please note, any recurring transactions you establish with a merchant will still be charged to your card until you notify the merchant.
¹ Must have registered for Dime Online Banking to use Dime Mobile Banking. The Dime Mobile Banking app is available for select mobile devices. The app is free, but your mobile carrier may charge you for data and text message usage.